7 Questions you Must ask before Hiring a Cleaning Service

There are many residential and commercial cleaning companies out there ranging from the “ones who do it on the side” to fully insured and bonded cleaning businesses.  You want to get the best value and quality, but at the same time you’re giving people you don’t know uninhibited access to your home and all of it’s contents.  Finding the right house cleaning service can be a daunting task, but fear not – ask these 7 critical questions and you’ll easily be able to separate the pretenders from the contenders for a clean home and peace of mind.

1. How long have you been in business?   It’s cheap and easy to get into this business, but it takes skill and experience to stay in this business.  A minimum of two years is a great place to start, and ask for references that have used them for years not months.
2. Do you perform criminal background checks?  It’s surprising how many companies don’t spend the time and money to run background checks.  When it comes to security there’s no excuse for cutting corners.
3. Do you use sub-contractors? Make sure the service you hire is withholding all appropriate payroll taxes and paying their portion of the 941 taxes on the cleaning staff.  It’s the law.
4. Are you insured and bonded? Every reputable service carries general liability insurance and bonding.
5. Do you offer a 100% satisfaction Guarantee? Make sure you can get a full refund if you are not satisfied with the work and they are unable to re-clean to your satisfaction.
6. What if something is broken in my home? Make sure the service will take care of any mistakes or mishaps on the job without hesitation.
7. Is there a quality control system in place? Ask how the service will insure quality and that quality does not decline over time.

If you’re not 100% satisfied with the answers – MOVE ON.  Better yet – save the time and hassle and call PetalSweet Cleaning at (330) 635-2294.  We’ll be glad to answer all of the above questions and more!